Shipping and Return Policy

Effective Date: August 21, 2025

Shipping Policy

Orders are processed and shipped efficiently to ensure you receive your jewelry promptly.

Orders are typically processed within 1–2 business days after payment confirmation.
We ship to US addresses only. For international inquiries, please contact support before placing an order.
Shipping options at checkout:
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day)
Shipping costs are calculated in real time and displayed at checkout.
All shipments include tracking and require an adult signature upon delivery. High-value orders are fully insured against loss or damage in transit.

We carefully curate and inspect every piece before it ships. To maintain the highest quality standards:

All sales are final. We do not accept returns or exchanges.
If your item arrives damaged or defective, please notify us within 5 business days of delivery.
To report damage or a defect, email support@tomsdiamonds.com with your order number, photos of the issue, and a brief description.
Upon verification, we will repair or replace the item, or issue a store credit at our discretion.

For questions about shipping or to report a defective shipment, reach out:

Tom’s Diamonds
Email: tomsdiamondservice@gmail.com
Phone: (480) 825-4581

Thank you for choosing Tom’s Diamonds. We appreciate your business and are committed to delivering exceptional quality and service.